Shipping Policy

Last updated: 2026.08.19

Where we ship

We currently ship within the United States only, including Alaska, Hawaii, and APO/FPO addresses.

We're not able to ship internationally at this time. If you'd like to know when that changes, email us and we'll let you know.

Where we ship from

Every product we sell ships from a US domestic warehouse. Nothing crosses a border to reach you, which means no customs delays and no import duties — ever.

Processing time

Orders are prepared for dispatch within 1–2 business days. Orders placed on weekends or holidays start processing the next business day.

You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Delivery time

Standard delivery takes 5–10 business days after dispatch.

Counting processing, most orders arrive within 6–12 business days of ordering.

Delivery windows are estimates, not guarantees. Weather and carrier backlogs can add time, particularly between November and January.

Shipping cost

Free standard shipping on all US orders. No minimum.

Tracking

A tracking number is emailed to you when your order ships.

The first scan can take 1–2 days to appear while the parcel enters the carrier network, and tracking may not update daily after that. This is normal and doesn't mean anything is wrong. If tracking hasn't moved in 10 days, email us.

Duties and taxes

Because we ship domestically, there are no import duties, customs fees, or brokerage charges on any Voltari Gear order. If anyone ever contacts you asking for a payment before releasing a Voltari Gear parcel, don't pay it — forward it to us.

Sales tax is applied at checkout where required by law.

Split shipments

Orders with multiple items sometimes ship from different warehouses and arrive separately, at no extra cost to you. Each parcel gets its own tracking number.

Incorrect addresses

Please check your shipping address at checkout. We can correct an address within 24 hours of ordering — email us with your order number.

Once an order has shipped, we can't reroute it. Parcels delivered as addressed to an incorrect address supplied at checkout aren't eligible for a refund.

Lost or delayed parcels

If tracking hasn't updated in 10 days, or your order hasn't arrived 21 days after shipping, email us and we'll refund you in full. Parcels occasionally go missing in transit — that's our problem to solve, not yours.

Damaged on arrival

If your order arrives damaged, contact us within 7 days of delivery with a photo. See our Refund Policy for how that's handled.

Questions

Email support@voltarigear.com. We reply within 24 hours, Monday to Friday.