Refund policy
Refund & Return Policy
Last updated: 2026.08.19
We stand behind what we sell. If your order arrives damaged, faulty, or isn't what you ordered, we'll put it right.
What's covered
You have 30 days from the date your order is delivered to report a problem. We issue a full refund or a free replacement — your choice — if your order:
- arrives damaged or broken
- doesn't work as described
- is the wrong item, colour, or model
- is missing parts
- never arrives
You don't need to ship anything back. Return postage on small electronics costs more than the item itself, so once a claim is approved, the product is yours to keep.
How to make a claim
Email support@voltarigear.com with:
- your order number
- a short description of the problem
- a photo or short video showing the issue
Photos let us identify and drop suppliers who let customers down, so they make a real difference. We aim to resolve claims within 2 business days.
Changed your mind
Orders can be cancelled for a full refund any time before dispatch — usually within 24 hours of ordering. Just email us with your order number.
After dispatch, we're not able to accept change-of-mind returns, since orders ship directly from our partner warehouses and can't be recalled. If you're unsure about a product, email us before you order and we'll answer any question about size, compatibility, or specifications.
Orders that never arrive
If your tracking hasn't updated in 10 days, or your order hasn't arrived 21 days after shipping, email us and we'll refund you in full. Parcels occasionally go missing in transit — that's our problem to solve, not yours.
How refunds are issued
Approved refunds go back to your original payment method. Most appear within 5–10 business days, though your bank or PayPal may take a little longer to post it. We'll email you as soon as the refund is sent.
Where a product is only partly affected, we may offer a partial refund instead of a full one. You're free to decline and take the full refund or replacement.
What isn't covered
- Damage caused by misuse, accident, or unauthorised modification.
- Normal wear and tear.
- Problems reported more than 30 days after delivery.
- Orders delivered as addressed to an incorrect address supplied at checkout.
Questions
Email support@voltarigear.com. We reply within 24 hours, Monday to Friday.
Voltari Gear ships from US domestic warehouses. Orders are processed in 1–2 business days and delivery typically takes 5–10 business days.